Commercial Projects FAQs

PRE-ORDER

We have Revit and CAD files for all of our products. They can be found on the product page, under the “Specs & Downloads” tab, on the bottom right.


Yes, we have a trade program designed to best support architects and designers. Email us at hello@heartwork.com to learn more.

To place an order, please email us at contract@heartwork.com and we will respond within= one business day.and connect you with someone on our sales team.

Our Standard lead time is 8-10 weeks.
Our QuickShip lead time is 4-6 weeks, for an additional fee.
For projects that have specific lead time requirements, our Expedite lead time (less than 8 weeks) is available for any of our products, with additional fee and upon approval.  Please allow an additional 5-10 days for shipping. If you have requested our installation services, please allow an additional 5-7 days.

Orders may be cancelled within forty eight (48) hours after the purchase order is submitted,  after which, cancellations will not be accepted.

We strive to render colors online as close to match as possible. Color swatches are also available upon request for further consideration. Please email your swatch request to hello@heartwork.com. Include your mailing address and desired color(s) for review.

We support custom RAL colors for large projects for an additional fee. Please email us at hello@heartwork.com and we will connect you with someone from our sales team to to learn more.

SHIPPING & DELIVERY FOR COMMERCIAL PROJECTS

We ship throughout the contiguous United States. In addition, wesupport requests for shipments with a final destination outside of the US, such as Hawaii, Alaska, Canada, Mexico and elsewhere, by delivering your shipment to a mainland freight forwarder of choice for routing to the final destination. Please contact us via email at hello@heartwork.com with questions and to learn more.


For shipping, you can choose between freight to curbside, freight to warehouse. 

FREIGHT TO WAREHOUSE DELIVERY:
Heartwork will arrange freight delivery to the specified receiving address.  When the shipment is en-route our freight partner will call the number you have provided to schedule an appointment delivery window on your day of choice.  During the delivery window your Heartwork order will be delivered onto your loading dock unless otherwise specified.

FREIGHT TO CURBSIDE DELIVERY:
Heartwork will arrange freight delivery to the specified receiving address.  When the shipment is en-route our freight partner will call the number you have provided to schedule an appointment delivery window on your day of choice. If a loading dock is not available, a driver will use the hydraulic liftgate on their truck to offload the delivery onto the curb or lot. Liftgate services are extra.

DELIVERY & INSTALL 
If interested, we offer delivery and installation services on an as requested basis. 

Delivery & Installation for commercial orders is quoted separately and pricing will depend on project size and delivery needs.


Most of our furniture items are palletized and packaged to ensure smooth shipping and delivery via LTL and FTL shipments. Some of our smaller furniture items and/or accessories are packaged to ensure smooth shipping and delivery via ground shipping. 


PAYMENTS AND TERMS FOR COMMERCIAL PROJECTS

Sales tax is calculated using the tax law governing the address where the product is being shipped. Applicable sales taxes will be shown on quotes and invoices. Heartwork supports all customers that qualify for tax-exempt purchasing. Commercial dealers will need to provide their tax ID certificate, to receive tax-exempt status for orders shipping to CA, WA, NY, MA and NJ. 


In order to qualify, we require a properly executed state exemption certificate sent to hello@heartwork.com. If you have already placed your order, please include the order number in your email and your applicable tax will be refunded as soon as your tax-exempt status is approved. 


For commercial orders, payment terms will be included in your invoice and we prefer payment by check or wire transfer - contact ar@heartwork.com for wire transfer details or check remittance address. Because our products are made-to-order, our standard terms require prepayment in order to put your order into production. 


POST-ORDER

Because our products are made-to-order, we do not accept returns. All sales are final. 


If your item or packaging on your item is visibly damaged when received, please contact us immediately via email at orders@heartwork.com. When contacting us, please summarize the damage and include photos of damage where possible. We will work with you to get the issue corrected as soon as possible.


Yes. Please contact us at orders@heartwork.com. We will need your name, order number, requested part, and for which product in order to process your order.

To check on the order status or to update us of a change in your requested ship date and/or delivery date, please email us at orders@heartwork.com with your name and order number for an update.

CARE

Wipe clean using a soft, damp cloth with warm water and a mild, natural cleaning solution as needed, preferably an alcohol-based, all-purpose cleaner. Do not use harsh, abrasive cleaners or sponges. Alternatively, alcohol-based disinfectant wipes may also be used.

WARRANTY

Heartwork warrants that the products we manufacture and sell are free of defects in workmanship and materials. Should your product fail to conform to this limited warranty, during the applicable warranty period from the date of shipment listed below, Heartwork, upon prompt written notice, will repair or replace at its cost the affected part or parts.

Active Duty Collection 5 years from date of shipment
Building Block Collection 5 years from date of shipment

This warranty does not apply to:

- Normal wear and tear or improper use

- Changes in surface finishes, including color fastness, due to aging or exposure to light

- Dramatic temperature changes or exposure to unnatural environmental conditions

- Any damage incurred caused by a carrier other than a Heartwork provided service

- Natural variations occurring in wood, or other natural products

- Any non-conforming installation that is not in line with Heartwork’s installation instructions

- Any 3rd party hardware, including digital or mechanical locks, which shall fall under the respective manufacturer’s warranty.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in the two preceding paragraphs may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.

SUSTAINABILITY

All of our products are Made (Well) in the USA.

Our products are all commercial-grade quality, designed for longevity and high utility. Made from recycled steel, our products are completely recyclable at the end of their life cycle. And, because every order is made-to-order built from our responsive supply chain, we have the flexibility to customize products to meet the client’s needs in terms of color and finish, base, size, etc. while not making unnecessary wasteful products. 


Our products have a commercial-grade, UV stable, powder-coated finish with zero off-gassing, ensuring a healthier environment for your project’s spaces,

Our products are GREENGUARD Gold and HPD certified. All of our products are manufactured within the United States.

Our products are GREENGUARD Gold and HPD certified

GET IN TOUCH

If you are an architect or designer working on a commercial or residential project, a furniture dealer working on a project, or an end-user working on your own project, and have questions before placing your order with us, please contact us at contract@heartwork.com.

If you have questions after placing your order with us, please contact us via email at orders@heartwork.com


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