All Heartwork products are manufactured made-to-order in the USA. This allows us to deliver the quality and durability we are committed to, while also offering you choice in terms of colors, sizes and features. Because our products are made-to-order, we do not accept returns. All sales are final.
If your item or packaging on your item is visibly damaged when received, please do the following three things:
- note the damage on the delivery receipt from the freight carrier or delivery partner
- take pictures of any damage to the packaging or to the product (if applicable);
- contact us immediately via email at: email@example.com
When contacting us, please summarize the damage and include photos of damage where possible. We will work with you to get the issue corrected as soon as possible. Any damage to packaging or the product must be reported within 48 hours of receipt.
If you receive either defective products or the incorrect products, please save the packaging the product arrived in, and reach out to firstname.lastname@example.org.. We will work with you to determine the best next step. Based on the individual situation, Heartwork will, at Heartwork's discretion, repair or replace the product free of charge.
No replacements/refunds will be given for goods moved or re-shipped after receipt at the shipping address on record.