WFH Online Shop FAQs

PRE-ORDER

Click on the WFH Online Shop to browse our select products available to ship to your home. You can submit your order by adding products to the cart and completing our checkout process. For purchases of up to 5 furniture items or up to 20 accessories, you can complete your purchase and pay directly via our website. For larger orders, you can submit your order via our website and we will follow-up with you directly to confirm the delivery fee and process payment for your order.


Your order is made-for-you and will ship in 4-6 weeks. Shipping may take up to 5-10 days depending on where you live. You will then be contacted by the delivery team to schedule a suitable day and window for your delivery.

You may cancel your order within forty eight (48) hours after your order is submitted.  Because our products are made to order, it isn’t possible to cancel your order after that.


We take the safety of our employees and customers very seriously. We are currently able to manufacture our products without any disruptions, so your order will not currently be impacted. We will notify you right away if anything changes. Please don’t hesitate to reach out to hello@heartwork.com if you have any questions or concerns.

We have designed our products to require minimal to no assembly to ensure both quality and durability as well as ease for our customers.

Email us at hello@heartwork.com to learn more.

PAYMENTS AND TERMS

Sales tax is calculated using the tax law governing the address where the product is being shipped. Applicable sales taxes will be shown during checkout.

We accept all major credit cards during checkout. Payment is due at order placement.

SHIPPING & DELIVERY FOR YOUR HOME

For retail orders for your own home, we only deliver to the lower 48 states.

For our furniture products that ship via freight, Heartwork.com offers two Home Delivery options for up to 5 furniture items. You will have the option to choose which option you want at check out.

Standard Home Delivery ($75 Fee) For up to a total of 5 furniture products, Heartwork will arrange delivery to your home address. Please note, for this service, customer will be responsible for all unpackaging, assembly and disposal of any packaging material including pallets. 

Premium Home Delivery ($150 Fee) Heartwork will arrange delivery inside your home with placement in your room of choice, unpackaged, and all packaging materials including pallet(s) will be removed.  Please note that this does not include assembly of shelves or leveling of furniture.

Please note: Any furniture item with levelers or legs requires Premium Home Delivery. 

For any accessory-only order, we will ship your item(s) via ground and standard shipping rates will apply. 


Yes. Our delivery partner will email and/or text to schedule an appointment delivery window. You will be given a couple of options of what day to choose. If you need a day outside the options you are given, please contact orders@heartwork.com


Our delivery partner will email and/or text to schedule an appointment delivery window on your day of choice. During the delivery window your Heartwork order will be unloaded from the truck and delivered across the threshold of your home if desired.

If you opted for our Premium Home Delivery service, your Heartwork order will be delivered inside your home with placement in your room of choice, unpackaged, and all packaging materials including pallet(s) will be removed. Please note that this does not include assembly of shelves or leveling of furniture. 


If you opted for our Premium Home Delivery service, all packaging materials including pallet(s) will be removed. If not, we encourage you to dispose of the packaging materials in an environmentally-friendly manner.

POST-ORDER

Because our products are made-to-order, we do not accept returns. All sales are final. 


Once you have placed your order, our team will get to work and start production right away! Our lead time is 4-6 weeks. We won’t have any updates while your order is being made-for-you, but you will be notified as soon as your order ships. You will be able to track the order with our shipping partner. They will reach out to schedule a delivery. You can reach out to orders@heartwork.com with any questions.

Our products are designed to require minimal assembly for both your ease and to ensure the level of quality and durability that Heartwork stands for. We will email you any assembly instructions once your order is shipped. Please email orders@heartwork.com for any assembly questions.

If your item or packaging on your item is visibly damaged when received, please take detailed photos of the packaging and the product and contact us immediately via email at orders@heartwork.com. When contacting us, please summarize the damage and include photos of damage where possible. We will work with you to get the issue corrected as soon as possible. 


Yes. Please contact us at orders@heartwork.com. We will need your name, order number, requested part, so that we can help you with your order.


Your commercial-grade, UV stable powder-coat finish is easy to care for. Simply wipe clean using a soft, damp cloth with warm water and a mild, natural cleaning solution as needed, preferably an alcohol-based, all-purpose cleaner. Do not use harsh, abrasive cleaners or sponges. Alternatively, alcohol-based disinfectant wipes may also be used.


Heartwork warrants that the products we manufacture and sell are free of defects in workmanship and materials. Should your product fail to conform to this limited warranty, during the applicable warranty period from the date of shipment listed below, Heartwork, upon prompt written notice, will repair or replace at its cost the affected part or parts.

Active Duty Collection 5 years from date of shipment
Building Block Collection 5 years from date of shipment

This warranty does not apply to:

- Normal wear and tear or improper use

- Changes in surface finishes, including color fastness, due to aging or exposure to light

- Dramatic temperature changes or exposure to unnatural environmental conditions

- Any damage incurred caused by a carrier other than a Heartwork provided service

- Natural variations occurring in wood, or other natural products

- Any non-conforming installation that is not in line with Heartwork’s installation instructions

- Any 3rd party hardware, including digital or mechanical locks, which shall fall under the respective manufacturer’s warranty.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in the two preceding paragraphs may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.


SUSTAINABILITY

All of our products are Made (Well) in the USA.

Our products are all commercial-grade quality, designed for longevity and high utility. Made from recycled steel, all of our steel products are completely recyclable at the end of their life cycle. And, because every order is made-to-order, every product we make already has a home.

Our products have a commercial-grade, UV stable powder-coated finish with zero off-gassing, ensuring a healthier environment for your home. All of Heartwork’s Work From Home products have been tested and certified as GREENGUARD Gold, the highest standard for your health and wellness. 


GET IN TOUCH

If you have questions beforeplacing your order with us, please contact us via email at hello@heartwork.com

If you have questions afterplacing your order with us, please contact us via email at orders@heartwork.com

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