WFH Shop FAQs

Click on the WFH Online Shop to browse our select products available to ship to your home. You can submit your order by adding products to the cart and completing our checkout process. For purchases of up to 5 furniture items or up to 20 accessories, you can complete your purchase and pay directly via our website. For larger orders, you can submit your order via our website and we will follow-up with you directly to confirm the delivery fee and process payment for your order.

Your order is made-for-you and will ship in 8 weeks. Shipping may take up to 5-10 days depending on where you live. You will be contacted by the delivery team to schedule a suitable day and window for your delivery.

You may cancel your order within forty eight (48) hours after your order is submitted.  Because our products are made to order, it isn’t possible to cancel your order after that.

We take the safety of our employees and customers very seriously. We are currently able to manufacture our products without any disruptions, so your order will not currently be impacted. We will notify you right away if anything changes. Please don’t hesitate to reach out tohello@heartwork.comif you have any questions or concerns.

We have designed our products to require minimal to no assembly to ensure both quality and durability as well as ease for our customers.

Email us athello@heartwork.comto learn more.

Sales tax is calculated using the tax law governing the address where the product is being shipped. Applicable sales taxes will be shown during checkout.

We accept all major credit cards during checkout. Payment is due at order placement.

For retail orders for your own home, we only deliver to the lower 48 states.

Ground Delivery

For accessory-only orders, your Item(s) will be shipped in small parcels to you via Ground Delivery. Standard rates shall apply based on order size.

Home Delivery - $150

For furniture orders shipping to a residential address, we offer a $150 flat-rate home delivery service which includes: scheduled delivery to your home address, all furniture items placed in your room of choice and all packaging materials removed by our delivery team. 

Please note: this service is only available for up-to-5 furniture items. For larger furniture orders, we will contact you and offer you our best and most competitive shipping and delivery rate. 

Commercial Delivery

For furniture orders shipping to a commercial address, we will contact you and offer you our best and most competitive commercial shipping and delivery rate.

Yes. Our delivery partner will email and/or text to schedule an appointment delivery window. You will be given a couple of options of what day to choose. If you need a day outside the options you are given, please contactorders@heartwork.com. 

Our delivery partner will email and/or text to schedule an appointment delivery window on your day of choice. During the delivery window your Heartwork order will be unloaded from the truck and delivered inside your home, placed in your room of choice, unpackaged, and all packaging materials including pallet(s) will be removed.

Please note, this delivery service does not include assembly of shelves or leveling of furniture.

If you opted for our Home Delivery service, all packaging materials including pallet(s) will be removed. If not, we encourage you to dispose of the packaging materials in an environmentally-friendly manner.

Because our products are made-to-order, we do not accept returns. All sales are final. 

Once you have placed your order, our team will get to work and start production right away! Our lead time is 4-6 weeks. We won’t have any updates while your order is being made-for-you, but you will be notified as soon as your order ships. You will be able to track the order with our shipping partner. They will reach out to schedule a delivery. You can reach out to orders@heartwork.comwith any questions.

Our products are designed to require minimal assembly for both your ease and to ensure the level of quality and durability that Heartwork stands for. We will email you any assembly instructions once your order is shipped. Please emailorders@heartwork.comfor any assembly questions.

If your item or packaging on your item is visibly damaged when received, please take detailed photos of the packaging and the product and contact us immediately via email at orders@heartwork.com. When contacting us, please summarize the damage and include photos of damage where possible. We will work with you to get the issue corrected as soon as possible. 

Yes. Please contact us at orders@heartwork.com. We will need your name, order number, requested part, and for which product in order to process your order.

Your commercial-grade, UV stable powder-coat finish is easy to care for. Simply wipe clean using a soft, damp cloth with warm water and a mild, natural cleaning solution as needed, preferably an alcohol-based, all-purpose cleaner. Do not use harsh, abrasive cleaners or sponges. Alternatively, alcohol-based disinfectant wipes may also be used.

Heartwork warrants that the products manufactured and sold are free of defects in workmanship and materials. Should Heartwork product fail to conform to this limited warranty, during the applicable warranty period from the date of shipment listed below, Heartwork, upon prompt written notice, will repair or replace at its cost the affected part or parts.

• Active Duty Collection 5 years from date of shipment
• Base Camp Collection 5 years from date of shipment
• Building Block Collection 5 years from date of shipment
• Sawhorse Collection 5 years from date of shipment
• Accessories (Monitor Stands, Baskets, Planters) 5 years from date of shipment
• Laminate Work Surfaces 5 years from date of shipment
• Markerboard accessory 2 years from date of shipment

This warranty does not apply to:

- Normal wear and tear, improper use, or casualty loss

- Changes in surface finishes, including color fastness, due to aging or exposure to light

- Dramatic temperature changes or exposure to unnatural environmental conditions including, without limitation, outdoor use

- Any damage incurred caused by a carrier other than a Heartwork provided carrier

- Natural variations occurring in wood, or other natural products

- Any damage or other issues resulting from installation that does not comply with Heartwork’s installation instructions

- Any 3rd party hardware including digital or mechanical locks, which shall fall under the respective manufacturer’s warranty.

Some states do not allow limitations on how long an implied warranty lasts or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions in the two preceding paragraphs may not apply. This warranty gives the purchaser specific legal rights; however, the purchaser may also have other rights that may vary from state to state.

All of our products are Made (Well) in the USA.

Our products are all commercial-grade quality, designed for longevity and high utility. Made from recycled steel, all of our steel products are completely recyclable at the end of their life cycle. And, because every order is made-to-order, every product we make already has a home.

Our products have a commercial-grade, UV stable powder-coated finish with zero off-gassing, ensuring a healthier environment for your home. All of Heartwork’s Work From Home products have been tested and certified as GREENGUARD Gold, the highest standard for your health and wellness. 

If you have questions beforeplacing your order with us, please contact us via email at hello@heartwork.com.

If you have questions after placing your order with us, please contact us via email at orders@heartwork.com