Heartwork in the Know

Our Quarterly Newsletter for Heartwork's Strategic Dealer Partners with insights and thoughts to take into your next meeting.

“Smart lockers provide us with that insight in real time, and then it can be part of a larger conversation about how we’re using the space and how we might improve. It’s not just optimizing for storage utilization, but also improving every facet of the workplace experience for all of our employees.” 

- Philip Lynch, EY Americas Enterprise Support Services Leader

Marrying Design and Technology

At Heartwork, we believe in empowering teams and individuals to do their best work from anywhere.  For our Smart Lockers, we partner with the leading smart lock technologies to provide people with a seamless experience as they go from the home to the office, and everywhere in between. 

While data gathered from locker usage will be valuable information and a selling point for workplace facilities and real estate teams, we aren’t losing sight of the front-end employee benefits a thoughtful, high-design locker experience can provide. Case in point, Wall Street Journal’s latest article highlights a simple addition that greatly improves the employee experience. “At Deutsche Bank’s new Americas headquarters in New York City, designed by architecture giant Gensler, trading floors include lockers for hybrid employees, to help avoid lugging equipment back and forth.”

- How Hybrid Work is Changing Office of the Future, Feb 22, 2023

Introducing VP of Sales and Workplace Strategy, Jaclyn Giuliano

Meet Heartwork's new VP of Sales and Workplace Strategy, Jaclyn Giuliano. Jaclyn brings with her a wealth of experience in the contract furniture industry from both the dealer and the manufacturer sides. She has an extensive understanding of the current work environment and develops strategy to empower companies in providing office solutions that are aligned with their workplace goals. Jaclyn sat down for a quick Q&A session about the current “world of work” and joining the Heartwork team. Check out the full interview below.

What strategies in the workplace are you most excited about?

I am excited to see a bigger push towards elevating employee experience and engagement positions within  organizations, specifically on executive leadership teams. These roles will be influential in the decision making process and are critical to developing a successful return-to-office strategy. They understand how employees will react to their workplace, what will keep them productive, and what will earn their commute from home. A strategy that focuses on how the employee is being welcomed into their space, rather than how to enforce them coming into the office 3-4 days per week will prove to be the more successful plan.

I’m also focusing on intentional analytics created by an interest in networked lockers. We can measure everything today – a desk, a task chair, meeting rooms, entry points, and so on, but are we looking at that data in an intentional way and not just by the numbers? A locker provides a smart, single source way to measure employee entries, exits, and mobility across an enterprise, giving a better understanding of the front end and back-end experiences for employer and employee.

What do you see as the biggest challenge for organizations currently? 

A lot of companies are still unsure about what to do with their real estate and it’s causing uncertainty in workplace investment. Combine that with large layoffs and slow return-to-office rates and you get organizations that plan to downsize, or rely on refreshes and not new builds. We know hybrid is here to stay, which will inform space needs, but it’s easy to forget that hybrid doesn’t mean remote – it means you need an office too. We’ve missed the point of returning to the office if we’re measuring success by bodies in a space rather than the experience an employee has when they’re physically in the space. Employees seek a sense of ownership in their workplace and we have an opportunity to provide a solution for choice and ownership that actually supports downsizing, while making a future expansion easier.

As workplaces are becoming increasingly flexible, what role does storage play in the modern office?

The term “modern office” will always be something a little out of reach. However, that aspirational term is motivating because it means we should always be designing for emerging, not pre-existing, organizational needs. Flexible spaces mean belongings need to be easily accessible via storage that is user friendly and provides a destination in a changing landscape. Once viewed as an afterthought and commodity, lockers and storage now take a more prominent, eye-catching role in the workplace as they are solving for multiple needs. With the addition of smart lock technology we’ll be able to support flexible spaces of all sizes and occupancies through easy to capture metrics and security in common areas. Partner this with colors that evoke productivity, happiness, and energy, and we can bring storage center stage in the evolving office.

We are so excited to have you on the Heartwork team!  What are you most looking forward to?

I am excited to get out there and meet Heartwork advocates, clients, designers, and dealers! I am energized by the power behind our sales team and excited to continue growing the relationships they’ve created through successful projects and emerging opportunities. I believe there is a lot of strength behind a good dealer and manufacturer duo. We’re both looking for ways to provide insight and solutions for our clients and I believe by building an intentional partnership we’ll be successful in our pursuits together.

Quick Insights for Your Next Conversation

"The Office as a Destination"

  • 41% of companies say they'll increase their use of flexible space. - JLL's Global Flex Space Report
  • Gensler's 2022 U.S. Workplace Survey study confirms that workers in high-performing workplaces “are almost twice as likely to report that the office positively contributes to their personal well-being, career advancement, and job satisfaction." - Gensler
  • Spaces for creative collaboration and individual work have the most impact of space effectiveness and experience. High performing workplaces are also located in areas which have access to amenities either in or near the office. - Gensler
  • Today’s office buildings need to serve as unique destinations that motivate and inspire people to go into the office; to connect with likeminded people, learn new things, feel connected with the brand and culture of their company and increasingly have access to amenities and services that support their life and wellbeing at work. - Cushman & Wakefield

Ready to continue the conversation?

Reach out to your dedicated Heartwork partner to continue the dialogue. We're here to help with take-offs, client conversations, and to share what we're hearing from the A&D community.

East, Southeast and Midwest:
Elana Daniels-Won
Senior Client Development Manager
+1 888 749 7003 Ext. 109

West and Southwest:
Lauren Friedman
Senior Client Development Manager
+1 888 749 7003 Ext. 157

Pacific Northwest:
Jaclyn Cochran
Client Development Manager
+1 888 749 7003 Ext. 159

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